PC SENTRY Technology Plan Details

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All of the PC SENTRY plans offered by Quixotic Computing provide the following:

Initial System Tune-Up & Assessment

  • FREE computer tune-up – a $135 value!
  • FREE Remote Help Desk installation and annual subscription – a $50 per system value!
  • FREE Infrastructure Assessment and Recommendations – a $250 value!
  • FREE Documentation Package – a $300 value!
  • FREE Disaster Recovery Planning and Recommendations – a $250 value!

Performance Monitoring

  • Continual monitoring and Evaluation of system performance & stability
  • Notification of when notable issues arise with your system
  • Automatic resolution of some detected errors; others handled via Technical Help Desk

Technical Help Desk

  • Our professionals are available during standard business hours via phone to address your computer issues (after hours and weekend calls use allocated hours)
  • As necessary, we can remotely access your system to resolve many of the typical issues you experience with your computer
  • Unlimited number of Remote Help Desk calls available per month

Priority Onsite Support

  • When problems cannot be resolved with Remote Help Desk, our professionals will come to your location to address the problem in person
  • All Onsite Trip Charges waived – a $35 per visit value!
  • Allocated hours provided under each plan allow for onsite visits each month; additional hours outside of those covered under each service plan are billed at our lower than industry standard service rate
  • If multiple systems are covered under service plans, their Priority Onsite Support hours are pooled together and can be used against any covered computer



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